One of the qualities we value at BH is the ability and willingness to change; to seek opportunities to do things differently or implement innovative approaches to problems. When this company started, the founders set out on a mission to change the animal housing paradigm and focus on enrichment and ergonomics. We believe our products go far beyond simple housing and husbandry issues, and have adopted the following Mission Statement:
We have always been grateful for the open and honest communication customers have given us. Our housing solutions have evolved over time, and we appreciate honest and constructive feedback. We hope that we have listened well and have responded accordingly.
We are always striving to provide a quality product. We continue to drive processes in our plant so that what we deliver to the customer will go far beyond expectations. While we have always provided a “1-year warranty” on our products, we have been known to go well beyond that in many cases. In fact, we expect to go beyond the standard 1-year warranty, because we want our customers to be satisfied with us for a lifetime.
Over the past few years, we have been developing our statement of values. Our mission remains the same, but we have corralled and defined a set of values that guide our behaviors. Ultimately, we want to grow our company so that we can better serve the lab animal industry. The following is the Statement of Values for BH.
As an organization, we Value:
Partners - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, customers, vendors, or organizations to help achieve business goals.
Change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change both within and outside of the company.
Communication – Clearly conveying information and ideas to individuals or groups in a manner that engages them and helps them understand and retain the message. Listening effectively and asking clarifying questions. Actively seeking input from others and seeking to be the first to understand.
Quality - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; and, being watchful for total quality.
Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive and exceeding our partner’s expectations.
We combine these values to fulfill our mission. They guide our actions, our behaviors and our results, because our Vision is:
To grow a company that people will desire to:
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